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EEA Systems Status

Stay up to date with the latest status updates from EEA Systems

Issues that last at least 10 minutes are regarded as incident and reported on this site. At the bottom of the page you also find Atom/RSS feeds if you would like to subscribe. You may also contact helpdesk@eea.europa.eu in case you experience problems not listed below.

Past Incidents

15th October 2019

Copernicus services - Upgrading the servers, scheduled 4 weeks ago

Dear Copernicus users,

To ensure uptime and stability of the Copernicus services, we are performing an upgrade on the servers.

When will this happen: Tuesday, 15 October at 09:00 CEST.

Duration estimate: The upgrade will take from 09:00 to 17:00 CEST.

Impact: image.discomap.eea.europa.eu /copernicus.discomap.eea.europa.eu webservices, webmaps and applications aligned with them may experience some downtime.

Follow status updates on EEA Systems Status page.

We appreciate your understanding. As always, if you have any questions or issues, please contact discomap@eea.europa.eu.

EEA logo

10th October 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Thu, 10 Oct 2019 03:44:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Thu, 10 Oct 2019 03:37:03 CEST

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Thu, 10 Oct 2019 01:25:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Thu, 10 Oct 2019 01:20:03 CEST

9th October 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Wed, 09 Oct 2019 03:41:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Wed, 09 Oct 2019 03:29:03 CEST

8th October 2019

No incidents reported

7th October 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Mon, 07 Oct 2019 03:22:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Mon, 07 Oct 2019 03:07:03 CEST

6th October 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Mon, 07 Oct 2019 01:19:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Sun, 06 Oct 2019 07:32:13 CEST

5th October 2019

EEA Eunis Issues with EEA Eunis have been **resolved**.

Resolved - The service is back online.

Sat, 05 Oct 2019 00:23:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Sat, 05 Oct 2019 00:21:13 CEST

4th October 2019

EEA Eunis Issues with EEA Eunis have been **resolved**.

Resolved - The service is back online.

Sat, 05 Oct 2019 00:07:03 CEST


Investigating - We have detected a problem and we are currently looking into it.

Fri, 04 Oct 2019 23:56:03 CEST

General defintions

What is an Incident?

An incident is a technical issue that is serious enough to disturb a large majority of users of a service. It can be that a website is completly down or very slow to respond. The issues have to last for at least 10 minutes in order to be regarded as an incident and reported on this website. This is done to avoid reporting many small issues due to system restarts or casual external network issues.

Service Status definitions

Status Definition

Operational

The service is working.

Performance Issues

The service is experiencing some slowness.

Partial Outage

The service may not be working for everybody. This could be a geographical issue for example.

Major Outage

The service is not working for anybody.

Incident Status definitions

Status Definition

Scheduled

This status is reserved for future maintenance of a system.

Investigating

We have detected a problem and we are currently looking into it.

Identified

We have found what caused the issue and we are working on a fix.

Watching

We have applied a fix and we are currently watching the situation.

Fixed

The fix has worked, we are happy to close the incident.