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Issues that last at least 10 minutes are regarded as incident and reported on this site. At the bottom of the page you also find Atom/RSS feeds if you would like to subscribe. You may also contact helpdesk@eea.europa.eu in case you experience problems not listed below.
Dear users,
To ensure uptime and stability of the several EEA platform (listed below), we are performing a maintenance on the IT infrastructure at the EEA premises.
When will this happen: Thursday, 04 June at 11:00 CEST.
Duration estimate: 1h
Impact: All of these systems will be inaccessible during this time.
Follow status updates on EEA Systems Status page.
More information can be found here
We appreciate your understanding. As always, if you have any questions or issues, please contact the EEA Helpdesk (helpdesk@eea.europa.eu).
An incident is a technical issue that is serious enough to disturb a large majority of users of a service. It can be that a website is completly down or very slow to respond. The issues have to last for at least 10 minutes in order to be regarded as an incident and reported on this website. This is done to avoid reporting many small issues due to system restarts or casual external network issues.
| Status | Definition |
|---|---|
Operational |
The service is working. |
Performance Issues |
The service is experiencing some slowness. |
Partial Outage |
The service may not be working for everybody. This could be a geographical issue for example. |
Major Outage |
The service is not working for anybody. |
| Status | Definition |
|---|---|
Scheduled |
This status is reserved for future maintenance of a system. |
Investigating |
We have detected a problem and we are currently looking into it. |
Identified |
We have found what caused the issue and we are working on a fix. |
Watching |
We have applied a fix and we are currently watching the situation. |
Fixed |
The fix has worked, we are happy to close the incident. |