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EEA Systems Status

Stay up to date with the latest status updates from EEA Systems

Issues that last at least 10 minutes are regarded as incident and reported on this site. At the bottom of the page you also find Atom/RSS feeds if you would like to subscribe. You may also contact helpdesk@eea.europa.eu in case you experience problems not listed below.

Past Incidents

9th December 2019

Common Work Space - Upgrade, scheduled 4 years ago

Dear Common Work Space users,

During the upgrade on Tuesday 10 December, the FME engine servers will also be upgraded to version FME Server 2019.2.1. This upgrade also requires rebooting of the servers.

When will this happen: Monday, 9 December between 08:00 - 11: 00 CET for QUAIL and TEAL and Tuesday, 10 December between 08:00 - 12:00 CET for ONAGER and SANDDAB

Duration estimate: Depending on the size and complexity this can take 2-3 hrs. During the upgrade rebooting of the servers are required.

Impact: During the upgrade on Tuesday, 10 December, the FME engine servers will also be upgraded to version FME Server 2019.2.1. This upgrade also requires rebooting of the servers.

To consider: Please avoid running jobs during this period.

Follow status updates on EEA Systems Status page.

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8th December 2019

No incidents reported

7th December 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Sat, 07 Dec 2019 02:22:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Sat, 07 Dec 2019 02:07:03 CET

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Sat, 07 Dec 2019 01:47:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Sat, 07 Dec 2019 01:44:03 CET

6th December 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Fri, 06 Dec 2019 03:21:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Fri, 06 Dec 2019 03:06:03 CET

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Fri, 06 Dec 2019 02:31:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Fri, 06 Dec 2019 02:16:03 CET

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Fri, 06 Dec 2019 01:16:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Fri, 06 Dec 2019 01:13:03 CET

5th December 2019

EEA SDS Issues with EEA SDS have been **resolved**.

Resolved - The service is back online.

Thu, 05 Dec 2019 02:48:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Thu, 05 Dec 2019 02:39:03 CET

4th December 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Wed, 04 Dec 2019 01:38:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Wed, 04 Dec 2019 01:36:13 CET

3rd December 2019

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Tue, 03 Dec 2019 01:57:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Tue, 03 Dec 2019 01:54:03 CET

Reportnet CR Issues with Reportnet CR have been **resolved**.

Resolved - The service is back online.

Tue, 03 Dec 2019 01:40:03 CET

Investigating - We have detected a problem and we are currently looking into it.

Tue, 03 Dec 2019 01:38:03 CET

General defintions

What is an Incident?

An incident is a technical issue that is serious enough to disturb a large majority of users of a service. It can be that a website is completly down or very slow to respond. The issues have to last for at least 10 minutes in order to be regarded as an incident and reported on this website. This is done to avoid reporting many small issues due to system restarts or casual external network issues.

Service Status definitions

Status Definition

Operational

The service is working.

Performance Issues

The service is experiencing some slowness.

Partial Outage

The service may not be working for everybody. This could be a geographical issue for example.

Major Outage

The service is not working for anybody.

Incident Status definitions

Status Definition

Scheduled

This status is reserved for future maintenance of a system.

Investigating

We have detected a problem and we are currently looking into it.

Identified

We have found what caused the issue and we are working on a fix.

Watching

We have applied a fix and we are currently watching the situation.

Fixed

The fix has worked, we are happy to close the incident.